Jeremy Kropa
Email me at: jerkrop@jeremykropa.com
EDUCATION:
Associate of Applied Science:
Computer Software Engineering Technology
Thaddeus Stevens College of Technology ▪ Lancaster, PA August 2021 – May 2023
Diploma:
Kennard-dale High School ▪ Fawn Grove, PA
RELATED SKILLS/COURSEWORK:
▪ Languages: HTML, CSS, PYTHON, POSTGRESQL, JAVASCRIPT, PHP, JAVA, FLUTTER
▪ Intro to Web Applications ▪ Web Development 1 ▪ Technical Requirements & Data Structures
▪ Mobile Development ▪ Web Development 2 ▪ Database management ▪ Software Principles ▪ Software Principles
▪ Software Project 1 & 2
WORK EXPERIENCE:
Software Testing Internship
Edooket ▪ Lancaster, PA
February 2023 – May 2023
Tested the Edooket website for any bugs.
IT Helpdesk Support Specialist
OAKWORKS, INC▪ New Freedom, PA
June 2023 – Present
Use of Office 365 Software
Use of Active Directory to add, remove, edit user accounts.
Provides End User Helpdesk Support to Office, Sales, and production staff to assist with computer and telecom related issues that may arise.
Diagnose and resolve technical hardware and software issues.
Log all helpdesk interactions.
administer helpdesk software.
resolve technical problems with local area network and VPN users.